Refund policy
Article 5 - RIGHT OF WITHDRAWAL FOR CONSUMERS
Consumers are entitled to a statutory right of withdrawal. A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession (section 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB)).
CAUTION CONCERNING THE RIGHT OF WITHDRAWAL
Right of withdrawal
You may withdraw from this contract within fourteen days (14) without giving any reason. The time limit will begin upon receipt of this caution in text form, however, not prior to receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not prior to the first partial delivery) and also not prior to fulfilment of our information duties in accordance with article 245, section 2 in conjunction with section 1 (1) and (2) of the Introductory Act to the German Civil Code (Einführunsgesetzbuch zum Bürgerlichengesetzbuch, EGBGB) as well as our duties in accordance with section 312g (1) sentence 1 BGB in conjunction with article 246, section 3 EGBGB.
To exercise your right of withdrawal, you must notify us by way of a clear statement (e.g. by way of a letter sent by post, by telefax or e-mail) of your decision to withdraw from this contract. You may use the attached withdrawal form for this purpose, which is, however, not mandatory.
The deadline for withdrawal is deemed to have been met if you dispatch the notification to exercise the right of withdrawal before the deadline expires. Any withdrawal must be addressed to:
By post: a2zebra GmbH, Bouchéstr. 12, Halle 20, 12435 Berlin
Via e-mail: info@a2zebra.de
Consequences of withdrawal
If you withdraw from this contract, we are obliged to repay all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a form of delivery other than the lowest-priced standard form of delivery offered by us), without undue delay and no later than within fourteen (14) days from the day on which we have received the notification of your withdrawal from this contract. For making this repayment, we will use the same method of payment which you used for the original transaction, unless specifically agreed otherwise with you; in no case will you be charged further fees for this repayment.
We may refuse repayment until we have received the goods back or until you have proven that you have returned the goods, whichever date is earlier.
You are obliged to return or hand the goods back to us without undue delay and in any case within fourteen (14) days at the latest from the day on which you have notified us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen (14)-day period. You will have to bear the direct costs of returning the goods.
You are only responsible for a loss in value of the goods, if any, if said loss in value is due to having handled the goods in a way which is not required for checking the condition, features and functionality of the goods.
The right of withdrawal does not exist for agreements:
on the delivery of goods which have not been pre-assembled and the manufacturing of which is based on an individual selection or determination made by the consumer (goods in accordance with Customer’s specification) or which are clearly tailored to the personal needs of the consumer;
on the delivery of goods which can perish quickly or the expiry date of which would quickly be exceeded;
in the case of distance selling agreements on the delivery of audio or video records or software, if the delivered data carriers have been unsealed by the consumer;
with regard to the conclusion of magazine subscriptions, if the value of the subscription does not exceed EUR 200.00 and the delivery of individual newspapers and magazines.
The right of withdrawal expires early for agreements:
on the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed following delivery;
on the delivery of goods if, due to their specific condition, they have been inseparably mixed with other goods following delivery;
in the case of distance selling agreements on the delivery of audio or video records or software, if the data carriers were delivered in a sealed packaging and the seal has been removed following delivery.
- End of the statutory caution concerning the right of withdrawal -
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Withdrawal form:If you wish to withdraw from the contract, please complete the following standard form and return it to us. (*) Please delete as applicable.
To:
By post: a2zebra GmbH, Bouchéstr. 12, Halle 20, 12435 Berlin
Via e-mail: info@a2zebra.de
Mobile: +49 1638183384
Dear Sirs,
I/we (*) hereby withdraw from the contract on the purchase of the following goods (*)/the rendering of the following service (*) entered into by me/us (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date / signature of the consumer(s) (only if communicated on paper)