Questions and Answers

Are you looking for answers? On this page you will find a lot of information from initial orientation to caring for TukToro after purchase. Is your question not listed? Write to us at:info@a2zebra.deor use the contact form in the footer.

How can we help you?

FAQ

Methodology and didactics

For which age group was the learning app developed?

Currently, TukToro is specifically designed for children aged 4 to 8 years. We are working on covering the entire pre-school and elementary school period in the future.

What methodological and didactic concept is behind the learning game?

Starting from the idea of using dice images as a representation of quantities and thus also as to use mental representatives for numbers to learn arithmetic, we have developed a completely new learning method for TukToro, the dice box method. We have expanded the familiar dice images for the numbers 1-6 to the number range 0-10, keeping the "old" ones and developing completely new dice images for 0,7,8,9 and 10. This allows children to work out quantities mentally and develop individual, numerical thoughts through haptic, visual and auditory learning with the dice box. All mental processes that are needed for calculation are integrated into the adventures of TukToro and implemented as game sequences.

The dice box thus creates a language that every child can understand in order to learn the first Not only to carry out calculation processes, but also to understand and be able to say "Why do you solve a certain problem the way you do?". This makes the dice box a universal tool for home, school and tutoring.

What educational games are there?

The most popular educational games are:

The learning game "Matching Dice Patterns" is suitable for preschool children and promotes hand-eye coordination, fine motor skills, and number sense. It supports playful learning of number patterns up to 10.

The game "Numbers in love" is designed for first graders and helps develop an understanding of the number system, addition, strategic thinking, and quantity comprehension.

The game "Number Wall" is intended for second graders and enhances skills in addition, subtraction, multiplication, number sense, and arithmetic. It also supports logical thinking and problem-solving strategies.

Preschoolers enthusiastically stack the "Dwarfs." A favorite game among older children (and even adults) is the "Chicken Game," which offers both single-player and multiplayer modes.

Which number range or which quantities are worked out and consolidated here?

With TukToro, students are taught numbers up to 100 and practice different types of arithmetic operations including addition, subtraction and multiplication. In addition, specific calculation strategies such as "Numbers in Love" are taught to improve the students' understanding and skills in mathematics.

Are there many language requirements/explanations for the app that the children have to understand (in relation to children with German as a second language, lack of language skills,..)?

The app is designed for an intuitive and visual way of learning, minimizing language requirements. The children usually do not have to follow complicated language requirements or instructions as the tasks and games are illustrated with pictures and symbols. However, some tasks and games may require simple language explanations, which are usually easy to understand.

After appropriate introduction and explanation, is it possible for the children to work and practice independently?

Yes, the app is designed to be intuitive and, after a brief introduction, enables the children to work and practice independently.

TukToro Products

How do I set up TukToro?

The enclosed quick guide explains the simple setup step by step.

Is the educational game safe for my child?

Yes, the educational game is safe for your child. When developing the app, we placed the highest value on security and data protection. The app is free of ads. In addition, all content has been reviewed and approved by educators and experts in the field of early childhood education. If you have any other questions about the security of the app, please feel free to contact us.

Why is the combination of haptics and digital so valuable for my child?

By grasping and moving physical objects, it can grasp the connections better and learning is correspondingly better consolidated. The digital component in turn offers the advantage that the child is motivated in a playful way and experiences an interactive experience. It also allows them to quickly and easily get feedback on their progress and is supported in learning independently and solving problems.

Can my child play TukToro on the go?

It is possible to pre-download the games provided there is sufficient storage space on the device. So your child can learn and play on the go without an internet connection.

Can it be ensured that my child does not leave the TukToro app?

There is an option to enable the so-called "kiosk mode" which prevents the child from leaving the app and accessing other features of the device. This mode is easily selectable on the parent dashboard.

My child doesn't understand a level, what can I do?

TukToro acts as a tutor and offers help to the children if they don't understand a level. Children of this age are still in the middle of their development, it is quite normal for children to progress at different speeds. TukToro shows different strategies that can help the children to solve the tasks. If your child is struggling to understand a level, they can try different options provided by the game to improve their problem-solving skills. TukToro does not put the child under pressure, but offers support.

How do I save the game?

The scores are saved automatically as soon as the game ends. If you close the app and reopen it later, your child will be able to pick up where they left off.

Can I customize screen time for my child?

Yes, screen time for the game can be set individually by the parent or guardian. There is a function within the app for this that allows you to limit the playing time for each day.

I want to stay informed about the latest news and updates.

No problem at all, just sign up for our newsletter here, where we will inform you about all innovations and developments at an early stage.

We are constantly working on expanding and improving the learning experience with TukToro and making it more individualized for children and families.

The newsletter is currently published about twice a month.

Can the games also be used by parents and teachers?

Yes, the games can be used not only at home but also as an interactive learning experience for children at school. It provides resources for teachers to support the use of the game in the classroom. For more information and support contact the following email address: info@a2zebra.de.

Our team is currently developing additional premium functionality such as deep dives into specific learning materials, as well as analytics of individual learning progress.

How long does a game session last?

A game session usually lasts between 10 and 20 minutes, but can vary depending on the game mode and level of difficulty.

Why is the approach better than things that have been done in the past.

TukToro not only replaces traditional worksheets, but offers an interactive learning experience specially designed for children to learn and improve math skills in a fun way. In contrast to conventional learning, in which children often have to listen passively, TukToro enables active and independent learning. Through the combination of haptic elements and digital technologies, different senses are addressed and thus the cognitive development of the child is promoted. TukToro is also customizable to suit the child's needs and abilities, allowing them to learn at their own pace.

Can several children study with TukToro at the same time?

Yes, several children can learn with TukToro at the same time. The app offers the possibility to create multiple user profiles so that each child can track their own progress and receive learning content tailored to their individual needs. Siblings or friends can play together and learn from each other. We have already tested TukToro at schools and were able to see for ourselves how the students helped each other to solve the tasks.

Your order and pre-order

When will TukToro be delivered?

The first 5,000 TukToros are being produced and delivery is in full swing. Due to high demand, it may take up to 3 months for your TukToro to reach you.

How can I complain/return?

Our customer service is available from Monday to Friday from 10 a.m. to 4 p.m. If you have any problems with your order, please feel free to contact us by email at info@a2zebra. We endeavor to process your request as quickly as possible and to help you further. If you are not satisfied with your purchase, please let us know immediately and we will find a solution.

Technical questions

On which devices does TukToro work?

The TukToro App is available on the common iOS and Android smartphones and tablets. It is planned that the games will also work on Amazon Fire tablets, Mac and Windows versions. The following system requirements currently apply: iOS devices with the operating system iOS 13 or higher are supported. Android devices from operating system 8 are supported.

How does TukToro work?

TukToro works with the help of innovative sensors in the dice cup, which make it possible to detect the dice and transmit them wirelessly to the end device via WiFi or Bluetooth.

Is an internet connection required?

Yes, but games can also be played in offline mode.

Can any commercially available dice be used?

No. Due to our methodological approach, playing with TukToro only works with our educational dice featuring dice patterns from 0 to 5. More details can be found in the section on the methodological-didactic concept.

The TukToro figure comes with eight dice: at most, four are needed for play at a time. The other four are included as spares. If any are lost, replacement dice can be ordered separately.

How do I charge the device?

TukToro is charged inductively, which is already common with many smartphones. As a result, children do not have to fiddle with sockets.

How can I learn about my child's learning progress?

Our team is currently developing additional statistics as a premium feature. Your child's progress is then automatically being tracked in the app and can be accessed via a separate parent dashboard. This allows for an overview of your child's learning activities and to identify progress and weaknesses and react accordingly in a supportive and motivating manner.

Your question has not been answered yet?

Write an email to support@a2zebra.de